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How do I change my trade account password?

You receive your password when you first open your trading account. For security reasons, we recommend that you change the password when you first access your account. You may also lose or forget your password and need to reset it.

To change the password on the platform, select the 'Tools - Options - Server' tab and then the ‘Change’ button.

Enter your current password and make sure 'Change Master Password' is checked.

Enter your new password, ensuring it is a minimum of five characters long and is a combination of upper- and lowercase letters and digits. Confirm the password in the second box and select 'OK'. The change was successful if no error messages appeared.

If you have forgotten or lost your password, you can reset it via your Secure User Area. Sign in and select 'Change Trading Account Password'. Enter and confirm your new password and select ‘Save’. You will also receive an email confirming the change was successful.


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